Customers may request cancellation from the billing portal when allowed by their plan. Access may continue until the paid period ends unless immediate cancellation is requested.

Refunds may be reviewed for duplicate payments, billing errors, service unavailability, or plan-specific commitments. Usage-based charges, overages, and consumed wallet credits may be non-refundable.

Approved refunds can be recorded as partial or full refunds and linked to invoices, credit notes, and payment gateway references for auditability.

Chargebacks are tracked for finance review. Accounts may be restricted while chargeback investigations are active.

Approved refunds are typically initiated within business timelines of the connected payment provider and bank network.